AI Disclosure

In one paragraph, for parents

Tivo is a helper inside the lessons. Some of its answers come straight from our own lesson notes; on paid plans, some are written by an AI model from Google. The AI only ever sees the maths topic and the question on screen — never your child's name, email or account. It cannot mark answers, and it can occasionally be wrong, so the lesson and the answer checker always come first.

What Tivo offers

• Key rules, common mistakes and a quick summary of the topic — from our verified lesson content, on every plan. No AI is used.
• Explain simply, another example, and a hint for the current question — written by AI, on Plus and Premium plans.
• Tivo is optional: every lesson, practice set and test works fully without it. It is switched off during tests.

Daily limits

• Free plan: lesson notes only; no AI explanations.
• Plus plan: up to 20 AI explanations a day.
• Premium plan: up to 60 AI explanations a day.
• When the limit is reached, Tivo says so and the lesson notes and built-in hints keep working.

Who provides the AI

The AI explanations use Gemini, a large language model service from Google. Requests go from our server to Google; the browser never talks to the AI directly and our API key is never shown to users. We use Google's paid API service, under which Google states it does not use the prompts or responses to improve its products.

Exactly what is sent

• Board, class, chapter, topic, the topic's learning objectives and its difficulty level.
• The name of the current experiment and its question text, and the student's short answer (up to 60 characters) when asking about a mistake.
• The types of the student's 5 most recent mistakes on that topic (for example "added the denominators") — not their answers or history.
• Never sent: name, email, phone number, account ID, parent details, or the student's other topics or results.

What it cannot do

• It does not mark answers or award scores — the TutorOps maths engine does that.
• It cannot see the student's account, other students or any other data.
• It is told not to give final answers in hints, to stay on the topic and to use simple, kind language.

Accuracy

AI can make mistakes. If an explanation looks wrong, trust the lesson, the worked examples and the answer check, and please tell us through the Contact page.

Records

We log each AI request with the topic, purpose, token count, cost and a short excerpt of the reply, to control cost and check quality, for up to 1 year. If the account is deleted, these records keep no link to the student.

Turning it off

Students never have to use the AI buttons. TutorOps staff can switch AI off for everyone at any time, and the lessons keep working.