Account Deletion Policy

Who decides

Deleting a student account always needs a parent or guardian's approval, so that nobody can delete a child's account by mistake or as a prank.

How to ask

• Student: sign in, open My Profile and choose "Request account deletion" (your password is needed). We email your parent or guardian, who approves with one click. Until then, nothing is deleted, and you can cancel.
• Parent with a linked parent account: open the parent dashboard and choose "Delete [child]'s account". That is your approval.
• Parent or guardian without a parent account: email support@tutorops.com from the guardian email on the student's account, with the subject "Delete account" and the student's name.
• Refusing a new account when we first email you also deletes it.

What happens next

• After approval the account is deleted within 30 days (usually much sooner). The parent can cancel until then from the parent dashboard.
• We email the parent or guardian when it is done.

What is deleted

The profile, sign-in details, all progress, answers, practice and test results, XP, badges, parent links and account logs. AI request records lose any link to the student. Deletion cannot be undone; the student would need a new account to start again.

What may be kept

Records the law requires us to keep (for example payment invoices), and anonymous totals that identify nobody. Backups are overwritten within 30 days.